Return & Refund Policy

At FZ Allures, your satisfaction is our priority. Below is our straightforward and customer-friendly return and refund process:

1. Eligibility for Returns

  • Customers must notify us within 2 days of receiving the item by contacting us at info@fzallures.com or via WhatsApp.

  • Items must be returned within 14 days of delivery.

  • The returned item must be in its original condition, unused, and with all packaging and tags intact.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

  • Innerwear and swimwear

  • Beauty products, fragrances, and cosmetics

  • Jewelry, accessories, and watches

  • Clearance and sale items

Please carefully review the product descriptions before purchasing to avoid misunderstandings.

3. Conditions for Returns

  • Returns are only accepted for items that are:

    • Damaged (broken, incomplete, or cut)

    • Incorrectly shipped or missing parts

  • Customers must provide clear photos and/or a video of the item as proof during the return request.

4. Return Approval Process

Once we review your request and approve it, we will provide detailed instructions via email or WhatsApp on how to return the product.

5. Return Delivery Costs

  • If the item is damaged, incomplete, or the error is on our side, the return delivery cost will be covered by us.

  • For all other return requests, the customer is responsible for the return shipping fee.

6. Refund Process

  • Refunds will be issued within 14 days of receiving the returned item, provided it meets all return conditions.

  • Refunds will be processed to the original payment method used at the time of purchase (credit card, cash, etc.).

Thank you for choosing FZ Allures. We value your trust and strive to make your shopping experience as seamless as possible. 🌿